We become your external travel operations department.
Managing reservations, live OTA distribution channels, detailed customer communications, and central Bókun systems while your team focuses on scaling experiences. Fully integrated into your existing infrastructure with zero high-cost software fees.
No card required · Invoice after the call · Cancel anytime
Managing multi-brand portfolios at scale
Real numbers from parent accounts with distinct sub-brands running under one operations desk.
Parent Account Portfolio
Boutique Sub-Brand
Transfer Group B
Technology and online operational support
We solve OTA and tourism operators' platform problems — and build custom software around each company's workflow.
Technology partners
Joint technology and platform delivery.
Digital operational support
A selection of brands taking back-office support from us — not the full list.
Why rigid automation & AI auto-responses kill your listings
Every traveler review has a soul. Guests spot generic AI replies instantly — and OTA algorithms are engineered to de-rank automated profiles in favor of genuine engagement.
What we do for you
Pick a single service or bundle several. Every engagement starts with a short discovery call so we can scope the work honestly.
We create, manage and optimize your listings across every OTA — content, pricing, availability, reviews and customer replies handled by a real human team.
- New listing creation & full account setup
- Content, photos, pricing & availability optimization
- Customer messages, review replies & dispute handling
- Partner & account manager relationship handling
- Weekly performance report
Full operation of your PMS — from setup to daily reservations, rate plans, guest flows and integrations that keep your calendar in sync everywhere.
- PMS setup, migration & configuration
- Reservations, rate plans & inventory management
- Guest communication & pre-arrival flows
- Third-party integrations (payments, locks, CRM)
- Client & partner account management
A deep, human audit of your channel manager mappings, rate parity, restrictions and connections — we find the leaks that quietly cost you bookings.
- Full channel mapping & rate parity audit
- Overbooking & sync error diagnostics
- Restrictions, derived rates & LOS review
- Prioritized fix list with owner & ETA
- Optional 30-day implementation support
Marketing built specifically for travel — SEO, meta ads, email flows and OTA ranking work that speaks the language of guests and operators.
- Travel-focused SEO & content
- Google & Meta ads for tours and stays
- Email & guest re-engagement flows
- OTA ranking & conversion optimization
- Monthly strategy call + reporting
When off-the-shelf platforms stop fitting your operation, we build the missing piece — dashboards, integrations and automations designed around how your company actually works.
- Booking dashboards, manifests & dispatch tools
- API integrations between OTAs, PMS and your website
- Automated reporting & reconciliation
- Website booking widgets & landing pages
- Maintenance and support retainer
- Native OTA extranets (Viator, GYG, Tiqets, Civitatis, Airbnb Experiences)
- Shared business inboxes (Google Workspace, Microsoft 365)
- Official WhatsApp Business channels
- Voice support staffing on your VOIP lines
- Third-party CRM licenses (Zendesk, Freshdesk, Salesforce)
- VOIP telephony subscriptions or phone hardware
- Reselling of calling credits
- Software the client must own directly
Software rule: if you need voice support, you supply the VOIP lines (Aircall, RingCentral). We supply the expert manpower to staff them.
Where operators quietly leak revenue
Aggregated from audits we ran across tour operators, DMCs and boutique hotels in the last 12 months.
Build your custom operational plan
Two modes: monthly retainer or standalone project. Live pricing, and a copy-ready proposal you can email us.
- Module A — Customer support & conversations€250/mo
Operational insights for Bókun, GetYourGuide & OTA operators
Practical guides on Bókun setup, OTA listing SEO, channel manager audits, and double-booking prevention — written by the people who run these systems every day.
The logic behind hiring a back-office partner
Real humans, not bots
Every reply, mapping and review response is written by a trained travel operations specialist — not an AI script.
Under-2-hour response SLA
During coverage hours we respond to guests, partners and OTAs in under 2 hours — the #1 driver of ranking on Viator, GYG and Booking.
Margin-safe operations
We protect your commissions, rate parity and refund exposure. Every action is logged and auditable.
Measured, not promised
Weekly scorecard: response time, conversion, review score, overbooking risk and revenue impact.
Partnership model available
For growing brands we offer revenue-share and long-term partnership tiers instead of pure retainers.
Simple invoice billing
No card on file, no gateways. After a short discovery call we send a clean invoice — pay by bank transfer.
Tell us what you need
Any query — platform setup, audit, marketing or custom software. We reply with scope and a fixed price, then invoice after a short meeting.
Grow with us — not just buy from us.
For agencies, tech vendors and travel brands we offer a long-term partnership track: revenue share, white-label back-office, referral fees and joint case studies.
- White-label OTA & PMS operations
- Referral fee up to 15% recurring
- Joint go-to-market for PMS vendors
Pick a time — we'll take it from there
20-minute discovery call. If we're a fit, we send a scoped proposal and a clean invoice. No cards, no gateway. Bank transfer only.
Join our remote operations bench
We're hiring elite travel-ops freelancers — Bókun architects, OTA channel managers, guest support agents and procurement operators.